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Director, Client Management

  • Sales & Client Management
  • Full-time
  • US
  • Remote

2023-03-07 16:58:18 UTC

Who is Rodeo CPG?

We are a small, growing team of people from both grocery and tech backgrounds who are working to meld technology and CPG expertise into a first-of-its-kind vertically integrated sales solution for better-for-you brands.

We believe that there is no intelligent and comprehensive infrastructure to sell brands into retail that meets the demands of today’s rapidly changing landscape. We believe it is important to study and anticipate the future of grocery, not simply react defensively to it. We believe that building a quality product requires listening to our colleagues and customers. These beliefs drive us toward achieving our mission of helping better-for-you brands take market share from worse-for-you incumbent brands.

We are passionate about helping to shape the future of grocery. We love better-for-you products and enjoy spending time with their founding teams. We are interested in discovering, and helping to develop, practical use cases for technology to improve outcomes for better-for-you products. We thrive in an entrepreneurial environment and prefer transparency and asynchronous work over endless meetings.

The Opportunity

The Director of Client Management is the primary point of contact between the Rodeo sales team and our client partners; you will help to shape and define the RodeoCPG Client Experience. Working with internal partners in data and leadership, this role involves developing, organizing, and helping to execute key sales and business development objectives. You will help us grow our business and ensure client success by developing successful, positive relationships and will provide strategic guidance and leadership to both sales team members and our clients.

Working as a Director of Client Management at RodeoCPG, you will:

  • Act as the primary point of contact and handle clients’ individual needs

  • Create and advise on strategic sales plans for Rodeo clients

  • Develop and maintain honest, progressive working relationships with clients

  • Provide consistent and timely communication with clients to ensure alignment on company initiatives

  • Schedule, plan, and lead productive client and team calls, emails, and Slack communications

  • Lead strategic conversations on topics such as: pricing strategy, item prioritization, on-shelf promotional strategy, trade spend, etc.

  • Work with sales support to help project manage all aspects of client price changes, new item launches, discontinuations, etc.

  • Understand, decipher, and communicate client initiatives and data to the sales team

  • Monitor and manage daily upkeep of Rodeo’s tech platforms for all assigned clients

  • Satisfy clients’ needs and requests and aspire to deliver a best-in-class client experience

You’re a good fit for the role if you are:

  • Experienced in managing multiple clients and brands on an ongoing basis

  • Experienced in engaging with stakeholders at all levels

  • Able to communicate effectively in meetings and asynchronously (via Slack, email, etc.)

  • Able to manage deadlines and prioritize tasks accordingly

  • Familiar with reading data dashboards and turning them into insights and actions

  • A professional working for seven (7) or more years in the CPG space; bonus points if you have experience working at a sales agency or brokerage, or directly for a CPG brand

  • A strong presenter, speaker, and relationship builder

  • A creative problem-solver with a growth mindset

  • Excited by the prospect of working with brands to grow their business

  • Passionate about better-for-you brands and working with the next generation of CPG rising stars

  • Comfortable traveling on an as-needed basis (about 10% of the year)

RodeoCPG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Remote restrictions

  • Must be a resident of United States